NYC Rules on Language Services and Rights

Midland Mortgage, a division of MidFirst Bank, encourages borrowers to seek translation or other language assistance, if needed. Borrowers who need to speak with a representative over the phone in Spanish may press 6 on our automated menu, which will direct them to a Spanish-speaking representative. Borrowers may also request other languages when they reach any phone representative, who will contact a translation service to interpret the call.

A Glossary of Common Debt Collection Terms and other resources are available in different languages at http://www.nyc.gov/dcwp