How to Protect Yourself

While there are no information security guarantees, there are precautions you can take every day to help safeguard your personal information.

  • Never provide personal information, such as passwords, bank account or credit card information in response to unsolicited email or telephone requests
  • Do not be intimidated by an email threatening consequences and seeking personal information
  • Institutions such as Vio Bank will never ask for personal information via email
  • Never click on a link in an unsolicited email
  • Never log in to accounts from an email; type the URL in the browser bar
  • Change your passwords regularly and avoid choosing passwords that are easily guessed
  • Do not use public computers, or public or unknown Wi-Fi, to access your accounts
  • Keep items with personal information in a safe place
  • Destroy old personal information such as checks, expired credit cards, items with account numbers and preapproved credit card solicitations in a shredder
  • Provide your Social Security number only when necessary
  • Do not carry your Social Security card in your wallet
  • Minimize the number of credit cards you carry and cancel inactive accounts
  • Sign the back of credit and debit cards with permanent ink
  • Take outgoing mail to the post office, rather than placing in your home mailbox
  • Review account statements regularly to ensure all charges are accurate
  • Monitor your credit report at least once a year at annualcreditreport.com, the official site for all three credit reporting agencies


Firewalls

A firewall is a software program or device that acts as a one-way door to the Internet where your computer can see Internet resources, but someone on the Internet cannot see your computer. Utilizing a firewall can significantly reduce your risk of being attacked online. Check with your Internet service provider to see what solutions they offer - they may even bundle it with their service. Major anti-virus software vendors offer firewalls with their packages.


Anti-Virus Software

To protect your computer from viruses, you should be using an anti-virus software. You can buy anti-virus software online or from a computer store and vendors update their software every day, so make sure your software is set to update automatically. Monitor your anti-virus software to be sure it does not lapse. Anti-virus software also offers protection against spyware, and your computer can be configured to automatically update when new spyware protection is offered. It is also a good idea to seek professional assistance if you have reason to believe your computer is infected with malicious software.


Patching

Flaws within computer programs can lead to your computer being remotely controlled or information stolen from your computer. Software vendors are continually providing updates - or patches - to their software as flaws are found. Keeping your software current with patches is an important step in protecting your computer. You can set your system to update automatically when a new patch is released.


Bogus Check Scam Protection Tips

Bogus or fraudulent check scams involve the use of counterfeit checks to be deposited into your bank account with the intention of collecting the funds before your bank can determine that the items are fraudulent. Protect yourself from these scams by being cautious. If an offer sounds too good to be true, it most likely is a scam.


Bogus check tips

  • Use the phone number from a reliable source to verify with the issuing financial institution that the check being presented to you is legitimate. Ask to verify the remitter, date of issuance, check number, the routing transit number, the account number and the amount. Do not depend on the phone number printed on the item or given to you by the buyer.
  • Do everything you can to be comfortable that you are dealing with an honest person or company. Keep notes of all conversations and correspondence. Do not trust a "too good to be true" offer.
  • Keep the merchandise or funds after you deposit the item. The goal is to get you to wire the funds from your account before your financial institution realizes the item you deposited is bogus, which might take several weeks.
  • When you mail, wire, or transfer money or merchandise to any individual or company, especially outside the United States, you risk loss and the ability to prosecute. Make sure you have good documentation and verified information regarding the transaction before you proceed.


What to Do If You Are A Victim

If you suspect your personal information has been used to commit fraud or theft, act immediately. Contact the fraud departments of the three major credit bureaus and request that a "fraud alert" be placed on your file. Also, request a copy of your credit report. Follow up in writing and include copies - not originals - of your documentation, such as the police report or your credit card statement with circles around the items in question. If you believe your accounts have been tampered with or fraudulent accounts have been opened in your name, close those accounts immediately. If you have a Vio Bank account with unauthorized credit or debit activity, contact us immediately at 888.999.9170. If the fraud involves a credit card, write to the company or other provider within 60 days from when you received the first bill containing the fraudulent charges. File a report with your local police department or the police in the community where the identity theft took place and ask for a copy of the report. Credit card companies may need proof of the crime to erase the debts caused by identity theft.

Major Credit Bureau Contact Information

Equifax
800.525.6285

Experian
888.397.3742

TransUnion
800.680.7289

Agency Contact Information

If you receive counterfeit, bogus or fraudulent items, you should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC) at 877.FTC.HELP, or for filing a complaint electronically via the FTC website at https://reportfraud.ftc.gov/.
  • National Consumers League (NCL) at 202.835.3323, or to file a fraud complaint, visit the NCL fraud website at http://www.fraud.org.
  • The Better Business Bureau (BBB) serves markets throughout the United States and is the marketplace leader in advancing trust between businesses and consumers. The BBB website, https://www.bbb.org/, offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center at http://www.ic3.gov to report scams that may have originated via the Internet.

If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at 888.877.7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form at https://www.uspis.gov/report.