Online Account Application FAQs

A joint account is held by more than one person with each individual having the right to deposit and withdraw funds. The joint applicants are required to provide personal information, including their Social Security numbers, driver's license numbers, state of issuance, issue and expiration date.

We ask for your email address to communicate with you regarding your application. Please note that Vio Bank will never ask for your personal information, such as your Social Security number or account numbers via email.

By providing your occupation, you are helping Vio Bank understand whom we serve by describing your organizational responsibilities or listing your job title.

Electronic transfer is a method used to fund your new Vio Bank account via an existing non-Vio Bank account. This is accomplished by providing a routing number and account number from an existing checking, savings or money market savings account.

Backup withholding is a tax levied on investment income. Backup withholding may be applied when an investor has not met rules regarding taxpayer identification numbers (TIN).

For a checking account, your routing number and account number can be found on the bottom of your check, with the routing number at the bottom left and the account number to the right of that. For other accounts or if you do not have checks, please contact your financial institution.

The requested verification code was supplied to you in an email from Vio Bank with the subject "Your New Vio Bank Account." Please note that the verification code is case sensitive and should be entered in all caps. If you no longer have this information, please call us at 888.999.9170 for assistance.

Your last statement balance is the Ending Balance on your most recent statement.

An internal transfer gives you the opportunity to open a new Vio Bank account using funds from an existing Vio Bank transactional account.

You can update your address, phone number or email address through Online Banking. You may also call 888.999.9170 to update any incorrect information on your account.

External account authorization is your approval for Vio Bank to debit your existing external bank account to fund your new Vio Bank account.

Your information is securely stored on your account and customer records once your new account is opened. To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

If you already have an account with us, we can automatically fill out parts of your application. You will need your existing account number and last statement balance.

If you will be the only owner on the account, select "Individual." If you want to add a co-owner to the account, select "Joint."

Disclosures contain important terms and conditions that apply to your new account. Reviewing and accepting these disclosures ensures that you are well-informed about your new account.

Answering additional security questions allows us to confirm your identity and ensure that no one else can open an account in your name. This additional layer of security helps protect you against identity fraud.

The IRS tax code defines a U.S. Person as a citizen or resident of the United States.

Bank regulations require that financial institutions collect an expectation of customer's transactional behavior in order to determine risk levels in terms of money laundering, terrorist finance and identity theft.

Automated Clearing House (ACH) is a network that electronically processes transactions for financial institutions. These transfers typically take a few business days to process and for the money to be available in the receiving account. When you transfer funds from an account at one bank to an account at another bank over the internet, or when you pay a bill online, you are likely completing an ACH transfer. An ACH transfer is the most common form of electronic money movement.

A wire transfer is a form of electronic money movement that moves the money in real time from the sending account to the receiving account at another bank. These types of transfers are less common and often require you to pay a fee and interact directly with a person at the bank either in person or over the phone.

Your available balance is the balance displayed on your online and mobile banking account summary page.